Description This programme aims to explore ways to benefit all those involved and build a fair, just and open system for managing complaints at school. On completion of this programme, participants are expected to:
- Strengthening skills in working collaboratively with parents in education contexts with emphasis on home-school cooperation and effective communication with parents of different backgrounds;
- enhance the knowledge about legal matters in relation to handling of school complaints; and
- identify strategies of complaint management in schools and develop mediation skills based on practical experiences in resolving school complaints.