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Workshop on Handling Difficult Complainants and Managing Stress and Emotions in Handling School Complaints
Course ID (Click link to view details at source / apply)
Source
TCS
Description
The workshops aim at:-
1. equipping participants with knowledge about characteristics of difficult complainants and practical skills in handling volatile conflicts;
2. improving competence in managing stress and negative emotions when dealing with difficult complainants/complaint cases.
The workshops aim at:-
1. equipping participants with knowledge about characteristics of difficult complainants and practical skills in handling volatile conflicts;
2. improving competence in managing stress and negative emotions when dealing with difficult complainants/complaint cases.
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COURSE DATE(S)
First Event Start Date
2020-11-03
Last Event End Date
2021-02-22
APPLICATION CLOSING DATE(S)
First Event
2020-10-16
Next Event
N/A
Last Event
2021-01-25
Latest Issue Date
2020-11-26
Level/Type
Primary, Secondary, Special
Key Learning Area
NOT APPLICABLE
Subject
NOT APPLICABLE
Target Participants
Coordinators, Panel Heads, School Clerks, SMC Members, Teachers, Others, School Head, Deputy Heads, Teacher Librarians, Careers Teachers
Core Areas of Leadership for Principals
Teacher Professional Growth & Development, Quality Assurance & Accountability
CPD Domain for Teachers
Professional Relationships & Services, Personal Growth & Development
Content Area
Others (Gen)
CPD Hours for Principal
7
CPD Hours for Teacher
7
Outside Normal School Hour
No